1. Operator
Španielova 1274/40
163 00 Praha 6 – Řepy
IČO: 24271381
DIČ: CZ24271381
E-mail:
info@goldtransport.cz
2. Booking and conclusion of the transport contract
A customer may book a transport service through the Gold Transport reservation form.
The transport booking becomes binding when the customer submits the completed reservation form.
Gold Transport will send the customer confirmation of the received booking.
3. Services
Gold Transport provides personal transport, group transport and specialized horse transport.
Specialized horse transport is provided on the basis of an individual agreement concerning the route, date, price and specific transport requirements.
4. Price and payment
The price displayed during the booking process is the final price for the booked transport service, except for additional waiting charges or changes requested by the customer.
Payment is made to the driver after the transport by cash or by payment card, if card payment is available for the particular transport.
5. Cancellation
The customer may cancel a booking free of charge up to 12 hours before the scheduled transport.
Cancellation less than 12 hours before the scheduled transport may be subject to a cancellation charge.
6. Changes to a booking
The customer may request changes to a booking before the transport takes place.
No separate fee is charged for making a change. If the change increases or decreases the transport price, the price will be adjusted accordingly.
Changes are subject to vehicle and driver availability.
7. Airport transfers and flight delays
For airport transfers, Gold Transport monitors the scheduled arrival of the flight when the relevant flight information has been provided.
If the flight is delayed, the pickup time is adjusted to the actual arrival of the flight.
The 30-minute free airport waiting period begins after the actual landing of the aircraft.
8. Waiting time
For airport transfers, 30 minutes of waiting after the actual landing of the aircraft are included in the price.
After the first 30 minutes, a waiting charge may apply.
The driver will wait for a maximum of 60 minutes after the actual landing. After this period, the driver may leave if the customer has not arrived or made contact.
For ordinary pickups outside airports, 10 minutes of waiting are included in the price. From the 11th minute, a waiting charge of CZK 6 per minute may be charged.
9. Customer responsibility
The customer is responsible for the accuracy of the information provided during the booking.
If incorrect information causes additional costs or prevents the transport from being carried out, the resulting reasonable additional costs may be charged to the customer.
The customer is responsible for damage caused to the vehicle or its equipment intentionally or through negligence.
10. Luggage
The customer should state the expected amount of luggage in the Notes field during the booking.
The customer should provide information about the number of pieces of luggage and, where relevant, any unusually large or special items.
Luggage may only be transported within the safe capacity of the booked vehicle. If the amount or size of luggage exceeds the vehicle's capacity, a more suitable vehicle may need to be arranged.
11. Passengers and safety
The maximum number of passengers is limited by the capacity of the particular vehicle.
The driver may refuse transport if the number of passengers, amount of luggage or other circumstances do not allow safe transport.
12. Conduct of passengers
Passengers must follow the driver's safety instructions and behave in a manner that does not endanger themselves, the driver or other passengers.
Passengers must not intentionally or negligently damage the vehicle or its equipment.
Transport may be refused in the event of aggressive or dangerous behaviour or where a passenger is under the influence of alcohol or other substances to such an extent that safe transport cannot be ensured.
13. Children
Gold Transport may provide child seats or booster seats upon prior request.
A request for a child seat or booster seat must be stated during the booking, preferably in the Notes field.
Availability of a particular type of child restraint must be confirmed in advance.
14. Animals
Transport of domestic animals is possible by prior agreement.
The customer must state the request to transport an animal during the booking, preferably in the Notes field.
The animal must be transported in a safe manner appropriate to its size and the safety of the passengers, driver and vehicle.
15. Personal belongings
The customer is responsible for their personal belongings and luggage during the transport.
Gold Transport is not responsible for items left in the vehicle unless the loss or damage was caused by proven fault of the operator or driver.
Found items will be handed over or stored by prior agreement with the customer.
16. Cancellation by Gold Transport
If Gold Transport cannot provide the transport for serious operational reasons, the customer will be informed without undue delay.
Any amount already paid for the affected transport will be refunded in full.
17. Complaints
A complaint or other service-related issue may be submitted by e-mail to info@goldtransport.cz.
The complaint should include the booking number and a description of the issue.
Gold Transport will review the complaint and inform the customer of the result.
18. Consumer rights and withdrawal
Consumer rights are governed by applicable Czech law. Where the law grants a consumer a right to withdraw from a contract, such right remains unaffected by these terms.
For transport services provided on a specific date or during a specific period, statutory exceptions to the standard 14-day withdrawal period may apply.
19. Out-of-court dispute resolution
A consumer may seek out-of-court resolution of a consumer dispute through the Czech Trade Inspection Authority (Česká obchodní inspekce), subject to the applicable legal conditions.
20. Governing law
These terms and the contractual relationship between the customer and the operator are governed by the laws of the Czech Republic, without prejudice to mandatory consumer protection provisions.
21. Final provisions
These terms apply to transport services ordered through the Gold Transport website unless the parties have agreed otherwise in writing.
The operator may update these terms. The version applicable to a particular booking is the version effective at the time the booking contract is concluded.